Refund and Returns Policy
At Worldwide Box Shipping, customer satisfaction is our priority. We strive to provide high-quality products and services, but we understand that sometimes returns or refunds may be necessary. This Refund and Returns Policy outlines the terms and conditions for requesting a refund or returning a product. By making a purchase, you agree to the terms below.
1. Eligibility for Refunds and Returns
- Standard Products: For standard items, we accept returns and refund requests within 30 days of the delivery date. The item must be unused, in the same condition that you received it, and in its original packaging.
- Customized Products: Customized or made-to-order items, such as modified shipping containers or tailored solutions, are not eligible for returns unless they arrive damaged or defective.
- Hazardous Goods Containers: Due to safety and compliance reasons, returns on hazardous goods containers are subject to special conditions. Please contact our support team for assistance.
2. Return Process
If you wish to return a product:- Contact Us: Email us at contact@worldwideboxshipping.com within the return window to initiate the process. Include your order number, reason for return, and any relevant images (if the item is damaged or defective).
- Return Authorization: Once your return is approved, we will provide a Return Authorization (RA) number and shipping instructions. Please do not return items without an RA number, as they will not be accepted.
- Return Shipping: Customers are responsible for the shipping costs associated with returning an item unless the return is due to a mistake on our part or the item is damaged/defective upon arrival.
3. Refund Process
- Refund Approval: After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted:
- Items not returned in their original condition, with missing parts or damaged packaging.
- Items returned after the 30-day return window.
- Non-Refundable Fees: Shipping fees, customs duties, and other handling fees are non-refundable unless the return is due to an error on our part.
4. Damaged or Defective Items
If you receive an item that is damaged or defective:- Report the Issue: Contact us within 7 days of receiving the item. Provide your order number, a description of the damage or defect, and clear photos showing the issue.
- Replacement or Refund: We will evaluate your claim and, if approved, offer a replacement, repair, or refund at no additional cost.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at contact@worldwideboxshipping.com. Note that exchanges are not guaranteed and are subject to stock availability.6. Non-Returnable Items
- Customized Products: As stated, customized items are non-returnable unless damaged or defective upon arrival.
- Hazardous Goods Containers: These are non-returnable due to safety protocols, except in cases of defects or damages during delivery.
7. Late or Missing Refunds
If you haven’t received your refund yet:- Check Your Bank Account: Processing times may vary, so please check with your bank first.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of the above and still have not received your refund, email us at contact@worldwideboxshipping.com for further assistance.